Custom Orders

Custom Order Terms and Conditions

Effective April 1, 2025



Minimum Order Quantities:

  1. Non-soap items (shower bombs, lotion bars, cuticle oils, etc.): 10 units per product
  2. Cold process soap: 20 full-size bars or 40 half-size bars per scent/design
  3. We reserve the right to adjust the above based on stock, scheduling, or seasonality

Lead Time Requirements:

  1. Standard turnaround: 4 weeks from design approval
  2. Soap orders: minimum 8 weeks to accommodate curing time of at least 4 weeks
  3. This timeline officially begins once invoice is paid and all design details are finalized.

Customization Options:

  1. You may choose from our list of available scents at no additional cost.
  2. Custom labeling and color schemes will be listed as options in your quote, within reason
  3. Full custom scent blending may be available for orders over 50 units, and may incur additional fees

Payment Terms:

  1. A 50% non-refundable deposit is required to preserve your place in the production calendar and begin aquiring raw materials.
  2. Any remaining balance is due 2 weeks prior to shipment (or pickup, if you're local!)
  3. Orders not paid in full by this deadline will be held or canceled, at our discretion.

Shipping and Local Pickup:

  1. Shipping costs will be estimated on your initial quote, and fully calculated on your final invoice.
  2. Bygone Apothecary is not responsible for postal carrier delays, weather-related transit issues, or addresses provided in error.
  3. Local pickup is available near Seattle, WA by appointment only. Local delivery may be available for an additional charge, depending on mileage and timing.

Changes, Cancellations, and Refunds:

  1. Deposits are non-refundable
  2. Minor edits to your order (design change, packaging change) can be made before production has begun, but are not guaranteed and must be approved in writing by both parties. Any changes made may incur extra charges or delay shipment.
  3. No refunds will be given for unused favors or event cancellations.
  4. In the unlikely event that we are unable to fulfill your order due to illness, supply chain disruptions, or other emergencies, you will receive a full refund of any payments made.

Your Responsibility:

  1. Please review all design proofs, scent selections, and order details carefully. Once approval is given, changes may not be possible.
  2. It is your sole responsibility to confirm accuracy before final payment.
  3. If your event date changes or something unexpected comes up, please contact us as soon as possible - we will do our best to accommodate if time and inventory allow, but it's not guaranteed.